Privacy policy

Last updated: 5 August 2026

About This Policy

This Privacy Policy explains how Nangs365 collects, uses, stores, and discloses personal information when you visit nangs365.com, contact us, request a quote, or arrange an order. Our contact and dispatch area is Melbourne West Dispatch Area, Laverton North VIC 3026. You can contact us at contact@nangs365.com.

Information We Collect

Depending on how you interact with us, we may collect:

  • your name, business name, phone number, email address, and WhatsApp profile information;
  • product, quantity, intended culinary use, quotation, and order information;
  • delivery suburb, delivery address, contact person, and delivery instructions;
  • payment status, transaction references, and refund records where needed to administer an order, but not full payment card details through this website;
  • communications you send to us by WhatsApp, email, or website form; and
  • website and device information such as IP address, browser type, cookie identifiers, pages viewed, and interaction data.

How We Collect Information

We collect information directly from you when you contact us or provide order and delivery details. We may also collect information automatically through Shopify, cookies, analytics tools, and similar technologies, and from service providers involved in operating the website, communications, payment administration, or delivery.

How We Use Information

We may use personal information to:

  • respond to enquiries and prepare wholesale or business quotations;
  • confirm stock, pricing, payment status, and delivery arrangements;
  • provide customer service and handle returns, refunds, or complaints;
  • assess responsible supply, prevent misuse, fraud, or unsafe activity, and comply with applicable law;
  • operate, secure, analyse, and improve our website and services; and
  • send marketing communications where permitted, with an option to unsubscribe or opt out.

WhatsApp and Other Service Providers

When you contact us through WhatsApp, your information is also handled by WhatsApp and Meta under their own privacy terms. Our website is hosted by Shopify. We may also disclose information where reasonably necessary to delivery providers, email and IT providers, payment service providers, professional advisers, insurers, or government and regulatory authorities.

We only disclose the information reasonably needed for the relevant service or legal purpose. We do not sell personal information.

Overseas Processing

Shopify, WhatsApp, Meta, and other technology providers may store or process information outside Australia. The countries involved can change according to each provider's systems and subcontractors. Their current privacy notices provide more information about their international data practices.

Cookies and Website Analytics

Shopify and other service providers may use cookies and similar technologies to operate the website, remember preferences, measure traffic, maintain security, and understand how visitors use the site. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

Data Retention and Security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, dispute resolution, record keeping, safety, and legal compliance. We take reasonable technical and organisational measures to protect information, but no electronic communication or storage system is completely secure.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information. We may need to verify your identity before responding and may refuse a request where permitted by law.

Marketing Preferences

You can ask us to stop sending marketing messages at any time by using the opt-out instructions in the message or contacting us. We may still send service communications reasonably necessary for an enquiry or order.

Children

Our products and business enquiry services are not directed to children. We do not knowingly collect personal information from children for product enquiries or orders.

Privacy Complaints

If you believe we have mishandled your personal information, email contact@nangs365.com with details of the concern. We will review the complaint and respond within a reasonable time. If you are not satisfied and the Privacy Act 1988 applies, you may be able to contact the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this policy when our information-handling practices or legal obligations change. The latest version will be published on this website with the updated date.

Contact

Nangs365
Melbourne West Dispatch Area
Laverton North VIC 3026
Australia
contact@nangs365.com