Returns & Refunds

Last updated: 5 August 2026

Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply. Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded.

Change of Mind

Because many of our products are food-grade consumables or pressurised goods, we generally do not accept change-of-mind returns after dispatch. If you need to change or cancel a confirmed order before dispatch, contact us immediately. Approval is not guaranteed and depends on the order status.

Damaged, Faulty, Incorrect, or Missing Products

If a product is damaged, faulty, incorrect, or missing, contact us as soon as reasonably possible by WhatsApp or email. Include your order reference, a short description, and clear photographs where reasonably available. A request for prompt notice or photographs is intended to help us assess the issue and does not remove any rights available under applicable law.

Available Remedies

Where the Australian Consumer Law applies, the remedy will depend on the nature of the problem and may include repair, replacement, refund, or another remedy required by law. For a major failure, the customer may be entitled to choose a refund or replacement. For a minor problem, we may be entitled to provide an appropriate remedy within a reasonable time.

Return Conditions

For an approved change-of-mind return, a product must be unused, unopened, and in its original condition and packaging. These conditions do not apply where they would unlawfully limit a remedy for a faulty, unsafe, damaged, or incorrectly supplied product.

Do not return pressurised goods until our team provides return instructions. This is necessary so the return can be handled and transported safely.

Customer-Caused Damage or Misuse

A remedy may not be available where the problem was caused by misuse, unlawful use, incorrect storage, accidental damage, or use contrary to product instructions, except where applicable law provides otherwise.

Refunds

Approved refunds will normally be returned using the payment method used for the order unless we agree otherwise in writing. Processing time may depend on the relevant payment provider. Where the product is faulty, damaged, or incorrectly supplied and the law requires us to cover reasonable return costs, we will do so.

Contact

Message us on WhatsApp or email contact@nangs365.com and include your order reference and the details of the issue.