Shipping & Delivery

Last updated: 5 August 2026

How Orders Are Arranged

Nangs365 does not accept orders through an online cart or website checkout. Product enquiries, wholesale pricing, stock availability, and delivery details are confirmed directly with our team on WhatsApp. An enquiry is not an accepted order until we provide written confirmation and any agreed payment requirements have been met.

Service Area

We deliver within our confirmed Melbourne service area from the Melbourne West Dispatch Area, Laverton North VIC 3026. Please send us the delivery suburb on WhatsApp so we can confirm eligibility before the order is accepted.

Free Local Delivery

Delivery for confirmed orders within our Melbourne service area is free. We will tell you before accepting the order if the requested location or delivery arrangement falls outside our standard service.

Delivery Timing

We aim to arrange local delivery within 24 hours for eligible Melbourne orders where stock and delivery capacity are available. The 24-hour timeframe is an estimate, not a guarantee. The applicable delivery window begins after the order and any required payment have been confirmed in writing. Exact timing depends on the delivery suburb, product availability, order details, traffic, weather, and other circumstances outside our reasonable control.

Delivery Information

The customer must provide a complete and accurate delivery address, an available contact person, and any access instructions needed to complete delivery. Please notify us immediately if any information changes. We cannot guarantee that changes can be made after dispatch.

Delays and Failed Delivery

If delivery is delayed, we will provide an update using the contact details supplied with the order. If delivery cannot be completed because the address, access details, or recipient availability are incorrect or incomplete, any new delivery arrangement must be confirmed with our team.

Damaged, Incorrect, or Missing Products

Please inspect the delivery as soon as reasonably possible. If anything is damaged, incorrect, or missing, contact us promptly by WhatsApp or email with your order reference, a description of the issue, and clear photographs where reasonably available. Your rights under applicable law are not limited by this request.

Contact

For delivery support, message us on WhatsApp or email contact@nangs365.com. Include the product, quantity, delivery suburb, and order reference if one has been provided.